Close Your FsCasino Account | Cool-Off & Self-Exclude
Pause or close
Several options to suit you
From a short breather to a permanent close, including links to GAMSTOP for a UK-wide self-exclusion.
→ Manage accountFour closure options
Cooling off
A short pause from 24 hours up to 7 days to take some distance.
Temporary closure
Between one week and six months without being able to log in or play.
Permanent closure
A final close of the account that cannot be reversed.
GAMSTOP registration
Self-exclude from every UK-licensed online gambling operator at once.
Steps to close your account
Log in
Sign in and head to My Account.
Responsible gambling
Open the Responsible Gambling tab for all closure options.
Pick an option
Select cooling off, temporary or permanent closure.
Confirm
Click confirm and receive a confirmation by email.
The four closure options explained
A cooling off is the lightest option and is meant for those who want to take some distance without stopping for good. The period runs from 24 hours up to seven days. During this period you cannot log in, deposit or play. At the end of the chosen period your account is reactivated automatically without any further steps.
A temporary closure goes a step further. You pick a period between one week and six months during which your account is fully blocked. You receive no marketing messages and cannot lift the block earlier. That is deliberate, because the block is meant to protect you from impulsive decisions.
A permanent closure is a final step. Your account is closed and cannot be reopened. Any remaining balance is returned to your verified payment method. Personal data is removed where the legal retention rules allow. Financial records are kept for the period required by HMRC and UK accounting rules.
What happens to your balance?
Before any closure is finalised, you have the chance to withdraw the remaining balance. If you do not, the balance is returned automatically to the most recently verified payment method. For larger sums a manual review by the finance team may be needed, which can add a few working days.
GAMSTOP registration
For UK players, GAMSTOP offers a free national self-exclusion scheme covering every UK Gambling Commission licensed online operator. Registration runs through gamstop.co.uk using your name, date of birth, address and email. You choose six months, one year or five years.
GAMSTOP is a formal self-exclusion run independently of any individual operator. During the GAMSTOP period you cannot log in, deposit or play at any UK-licensed site. Your FsCasino account itself is not closed automatically by a GAMSTOP registration, but every login attempt is blocked for as long as the registration is active.
What is the difference between cooling off and self-exclusion?
A cooling off is a short pause from 24 hours to seven days, meant for a quick rest without stopping for good. After the period ends, the account is reactivated automatically. A self-exclusion is longer and firmer: from a week to several months, and the exclusion cannot be lifted earlier than the chosen period.
Which option fits best depends on your situation. For a short break after a loss, a cooling off is fine. If you notice that you need more distance, or that impulsive play is becoming a pattern, a longer self-exclusion is a more serious step that protects you better.
Can a permanent closure be reversed?
No, a permanent closure is deliberately final and cannot be reversed. That is an important safeguard against impulsive decisions in a moment of doubt. If you want to play again later you would have to open a new account in your own name, which is usually refused by the internal checks on previously closed accounts.
If you are unsure whether a permanent close is the right step, choose a long temporary closure first, for example six months. At the end of that period you can decide again whether to reactivate the account or close it permanently. That intermediate step leaves room for reflection without losing the option to reconsider.
What happens to my personal data after closure?
After your account is closed, we remove personal data where the legal retention rules allow. Financial records and transaction history are kept for the period required by HMRC and UK accounting rules. Identity documents are kept for five years after the last contact under UK anti-money-laundering rules. Marketing preferences are deleted immediately.
Once the legal retention period ends, all remaining data is deleted automatically. If you have specific questions about your data during the retention period, you can raise a subject access request via privacy@fscasino.co.uk.
How do I register with GAMSTOP?
You register at gamstop.co.uk with your name, date of birth, address and email. The process takes a few minutes and is active across every UK-licensed online gambling site within 24 hours. You choose the length: six months, one year or five years.
If you would like guidance about GAMSTOP or wider support, contact GamCare on 0808 8020 133 or via gamcare.org.uk. Both services are free, independent and confidential, with no obligation to follow any particular path after the first conversation.
Need help deciding?
Our support team helps confidentially and without judgement.